COOKIE POLICY

A cookie is a small text file comprised of numbers and letters that a website saves on your computer or mobile device when
you visit the site. It enables our website to remember your actions and preferences over a period of time, which helps us
provide the best user experience to you on our sites. Cookies also make our websites work appropriately.

Other similar tracking technologies are also used to achieve the same function. Pixels are used to record information such as the time,
location and operating system of the device a user has used to click through to our website from an email or advert. Browser or
device fingerprinting collects information about a browser or device used to access our website to recognise this on future visits.

 

How we set cookies

We use cookies and related technologies to understand and improve our websites, systems and your experience, including personalising content, adverts and social media features. We do not use cookies to collect personal information about you.

Essential Cookies

We are allowed to store cookies on your computer which are essential for our website to function. No permission is required for these cookies.

These are required for our website to function, and these cookies let you use all the different parts of our websites. Without them, services that you’ve asked for can’t be provided. Some examples of how we use these cookies are:

  • Signing into your account

  • Remembering actions you’ve already taken, such as text you’ve entered into an order or booking form, so it’ll still be there when you go back to the page in the same web session; and

  • Remembering security settings that affect access to certain content, for example, any payment details made for ordering or deposits

Non-Essential Cookies

For all non-essential cookies, we rely on your permission which is obtained by clicking “Allow All” on our cookie banner or via our “Manage Cookies” Page. Your cookie preference shall remain valid until either (if) your preference is updated by you, or (ii) 6 months has passed since your gave your consent; after such time the Cookies banner will appear on your next visit to our website, and you will be required to confirm your cookie preferences again. Furthermore, you can access the “Manage Cookies” page at any time to update your preference, by clicking here. Acceptance or withdrawal of consent for non-essential cookies above will change consent for all types of non-essential cookies.

The Non-Essential Cookies utilised on our website are as follows:

  • Experience

These cookies consist of functional and analytical cookies.

Functional cookies recognise you when you return to our website, enabling us to personalise content and remember preferences (e.g., your region).

Analytical cookies allow us to recognise and count visitor numbers and see how they navigate the website. This helps us identify improvements, e.g. speeding up searches.

  • Advertisement

These cookies record your visit to our website (e.g., links followed, pages visited) and allow us to show you more relevant content and advertisements and to create a profile of what we think might interest you. We may also share this information with third parties for this purpose.

By clicking to agree to our storage of cookies on your device and/or the continued use of our websites, you give us permission to use the types of cookies set out below, in the manner and for the purposes described; see “Cookies We Set”.

You may refuse to accept both essential and non-essential cookies by activating the setting on your browser which allows you to refuse the setting of cookies; see “Manage Cookies” below for guidance. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue essential cookies when you log on to our site.

Most cookies store data in relation to the current brand/website which a user is interacting with. However, some cookies, which are identified belong as “global” cookies, have the facility to track data across the user’s use of the websites of our other M&B brands (a list of brands and outlets can be found at www.mbplc.com). Please be assured that such cross-brand tracking is only utilised if the user has provided cookie consent to each of the brands individually. More detail on the cookies with this facility and the purposes of such tracking is set out below

Cookies we set

dtSa

Domain: .orleanssmokehouse.co.uk

Type: Functional

Description: This cookie is set by the provider Dynatrace. This is a session cookie used for saving the user action such as Click on Login across different pages.

Duration: session

Essential or Non-Essential: Non-Essential

cf_clearance

Domain: .cloudflare.com

Type: Functional

Description: This cookie is set by the provider Cloudfare. This Clearance Cookie stores the proof of challenge passed. It is used to no longer issue a challenge if present. It is required to reach an origin server.

Duration: 30 mins after inactivity

Essential or Non-Essential: Non-Essential

rxvt

Domain: .orleanssmokehouse.co.uk

Type: Performance

Description: This cookie is set by the provider Dynatrace. This is a session cookie used to store two timestamps.

Duration: session

Essential or Non-Essential: Non-Essential

dtPC

Domain: .orleanssmokehouse.co.uk

Type: Performance

Description: This cookie is set by the provider Dynatrace. This is a session cookie used to collect information for Dynatrace. It is a system to track application performance and user errors.

Duration: session

Essential or Non-Essential: Non-Essential

X-CSRF-TOKEN

Domain: .orleanssmokehouse.co.uk

Type: Security

Description: Used to help prevent Cross Site Request Forgery attacks

Duration: session

Essential or Non-Essential: Essential

X-SEC-TOKEN

Domain: .orleanssmokehouse.co.uk

Type: Security

Description: Identifies a single particular session

Duration: Session

Essential or Non-Essential: Essential

rxVisitor

Domain: .orleanssmokehouse.co.uk

Type: Analytics

Description: This cookie is set by the provider Dynatrace. This cookie is used to store the visitor ID for the returning visitors.

Duration: session

Essential or Non-Essential: Non-Essential

dtCookie

Domain: .orleanssmokehouse.co.uk

Type: Performance

Description: This cookie is set by the provider Dynatrace. This is a session cookie used to collect information for Dynatrace. It is a system to track application performance and user errors.

Duration: session

Essential or Non-Essential: Non-Essential

_CM

Domain: .orleanssmokehouse.co.uk

Type: Analytics

Description: This cookie is installed by Clicks & Mortar, one of our technology providers, for the purpose of enhancing your experiences on this website. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. The cookie is used to persist session state. This cookie will also be utilised in order for the Refer a Friend and Spin To Win features to work and the cookie will track referrals (and acceptances) and/or the number of spins by a guest and will be used to identify guests to provide guest rewards.

Duration: 12 months

Essential or Non-Essential: Non-Essential

_CM_ID

Type: Analytics

Description: This cookie is installed by Clicks & Mortar, one of our technology providers, for the purpose of enhancing your experiences on this website. The cookie stores information anonymously and assign a randomly generated number to identify unique visitors. The cookie is used to understand visitor, session, campaign data and to tailor and personalise website experiences for returning visitors. This cookie will also be utilised in order for the Refer a Friend and Spin To Win features to work and the cookie will track referrals (and acceptances) and/or the number of spins by a guest and will be used to identify guests to provide guest rewards.

Duration: 12 months

Essential or Non-Essential: Non-Essential

_cm_global_id

Type: mab.api.uk.clicksandmortar-production.com

Description: This cookie is installed by Clicks & Mortar, one of our technology providers, to anonymously store a randomly generated number, facilitating the understanding of visitor, session, and campaign data. It enables personalised website experiences for returning visitors and overall user experience improvement. Additionally, the cookies allow tracking of preferences and online behaviour across M&B Brands and multiple devices, enhancing the ability to tailor experiences based on guests' preferences and online behaviour.

Duration: 12 months

Essential or Non-Essential: Non-Essential

Manage Cookies

Domain: .orleanssmokehouse.co.uk

If you wish to block or restrict cookies set by this or any other website you can do so through your web browser's settings. The "Help" function (often in the main menu options at the top of your browser screen, and usually accessible by pressing the F1 key in Windows) should tell you how to do so.

Many browsers give a range of options for managing cookies, including obtaining consent for every cookie, blocking certain types of cookie and blocking cookies from unrecognised websites. You can set your browser to block all cookies; however, you should be aware that many sites will not work as smoothly as you are used to and some basic functionality that is dependent on cookies will not work at all.

The following links go to the relevant help sections for the major web browsers and explain how to manage your cookies:

Contact Us

If you have any questions about how our website uses cookies, please contact our Data Protection Officer at any time using the following contact details:

 

Data Protection Officer
[email protected]
27 Fleet Street, Birmingham B3 1JP

 

Please also see our Privacy Policy

 

Last Updated: 21st October 2022

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